Understanding our customer's business methods are essential. At the beginning of each customer relationship, we conduct in-depth interviews to define expectations and establish requirements that will drive a successful outcome.
In the early and developmental stages of a new project cycle, we conduct on-site meetings and teleconferences with our customers to establish clear channels of communication. Customer Advocate Team managers use a series of "action items" to identify and manage project elements, while ongoing program management helps synchronize viewpoints between Axiom
and our customer. This approach ensures all parties
work efficiently and effectively together to meet
project goals.
During each project commitment, we share information through:
Business reviews
• On-time delivery
• Shipments by month
• Inventory analysis
• First pass test yield
• Test failure analysis
• Ship audit defect analysis
• Product Returns (PRAs)
• Corrective Action Requests (CARs)
Process reviews
• Opportunities for improvement or extension of the
relationship
• Axiom Electronics' project plans
• Customer plans and feedback
• Discussion of protocol, including "action items" and
implementation plans
